Pickup and Return Solution Support with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional components sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
Features
Type
Pick-up&return
On-site support
Yes
Compatibility
3 year Pickup and Return w/Defective Media Retention Notebook Solution Support
Supplier features
Warranty type
S
Warranty coverage
In warranty
Support type
Pickup and return
Service method
Depot repair
Response time
Repaired within 3-7 business days
Place of service
Offsite
Logistics options
Courier pick up and return
Duration
3 years
Coverage period
36 month(s)
Coverage details
Standard workdays - 9 hours
Care Pack type
Electronic
Additional support option
Defective media retention; PC Solution
Technical details
Type
Pick-up&return
On-site support
Yes
Compatibility
3 year Pickup and Return w/Defective Media Retention Notebook Solution Support
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HP U53Y1E HP 3 year Pickup and Return w/Defective Media Retention Notebook Solution Support