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This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.How does it work?Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.Onsite Service LevelLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.Customer Benefits• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition) • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quicklyWarranty ServicesLenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

Lenovo 5WS0H53004. Number of years: 5 year(s), Type: On-site

Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

IBM ServicePacTo help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings.IBM ServicePac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions.Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.- Enables fast service options to address business critical needs.- Offers an affordable and easy way to buy services.- Provides coverage for IBM ThinkPads, commercial desktop PCs, monitors, xSeries servers and IPS printers.- Provides national on-site service coverage and valuable remote technical support.- Enables IBM's world-class telephone/electronic software support for Microsoft, Linux and IBM software.- Focus on critical business needs, while IBM know-how and experience gets you up and running with reliable installation services.

Lenovo 01CU046. Number of years: 3 year(s), Service time (hours x days): 9x5, Response time: 4 h, Type: On-site

IBM ServicePacTo help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings.IBM ServicePac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions.Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.- Enables fast service options to address business critical needs.- Offers an affordable and easy way to buy services.- Provides coverage for IBM ThinkPads, commercial desktop PCs, monitors, xSeries servers and IPS printers.- Provides national on-site service coverage and valuable remote technical support.- Enables IBM's world-class telephone/electronic software support for Microsoft, Linux and IBM software.- Focus on critical business needs, while IBM know-how and experience gets you up and running with reliable installation services.

Smarter support and security for your PCWorrying is a thing of the past! With Premium Care Plus, you are on our priority support list with coverage against any accidental PC damage. Power through your day effortlessly with our Smart Performance and extended battery solutions, and enjoy complete peace of mind.Accidental Damage ProtectionCoverage against accidental drops, spills, bumps, structural failures, electrical surges, and damage to the integrated LCD screen with no additional repair fees.Enhanced PC Performance & SecurityLenovo Smart Performance software will assist in diagnosing and resolving performance and security issues, thus giving your PC a boost while helping keep it away from harmful malware.Prioritized SupportElite technicians are available to provide comprehensive hardware and software support. If it cannot be resolved remotely, onsite visits or expedited repair solutions will be deployed.Extended Battery ProtectionSealed battery warranty offers a one-time replacement if the battery fails after the first year, or when it fails to meet performance standards after 2-3 years of usage.Easy Data MigrationLenovo Migration Assistant is a simple, fast, and seamless tool that moves important data and settings to your new PC — all done via your internet connection.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.