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Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

Lenovo 01CU046. Number of years: 3 year(s), Service time (hours x days): 9x5, Response time: 4 h, Type: On-site

Lenovo 01CU193. Number of years: 3 year(s), Service time (hours x days): 24x7, Response time: 2 h, Type: On-site

Lenovo 5WS0L37693. Number of years: 5 year(s)

Smarter support and security for your PCWorrying is a thing of the past! With Premium Care Plus, you are on our priority support list with coverage against any accidental PC damage. Power through your day effortlessly with our Smart Performance and extended battery solutions, and enjoy complete peace of mind.Accidental Damage ProtectionCoverage against accidental drops, spills, bumps, structural failures, electrical surges, and damage to the integrated LCD screen with no additional repair fees.Enhanced PC Performance & SecurityLenovo Smart Performance software will assist in diagnosing and resolving performance and security issues, thus giving your PC a boost while helping keep it away from harmful malware.Prioritized SupportElite technicians are available to provide comprehensive hardware and software support. If it cannot be resolved remotely, onsite visits or expedited repair solutions will be deployed.Extended Battery ProtectionSealed battery warranty offers a one-time replacement if the battery fails after the first year, or when it fails to meet performance standards after 2-3 years of usage.Easy Data MigrationLenovo Migration Assistant is a simple, fast, and seamless tool that moves important data and settings to your new PC — all done via your internet connection.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

IBM ServicePacTo help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings.IBM ServicePac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions.Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.- Enables fast service options to address business critical needs.- Offers an affordable and easy way to buy services.- Provides coverage for IBM ThinkPads, commercial desktop PCs, monitors, xSeries servers and IPS printers.- Provides national on-site service coverage and valuable remote technical support.- Enables IBM's world-class telephone/electronic software support for Microsoft, Linux and IBM software.- Focus on critical business needs, while IBM know-how and experience gets you up and running with reliable installation services.